The RuMa Hotel and Residences

Can't be beaten for the price point. Enter level room is not huge (particularly if you have lots of suitcases) but can't complain for the price. Good buffet breakfast was also included. Staff very friendly. Pool was nice, and lots of areas to sit and relax. Super easy to walk to Suria KLCC or the Pavilion Shopping Mall. "Avenue K" mall (across the road from Suria KLCC) is great for a little pampering - The Nail Shop for mani/pedi, C. Michael London for a wash and blow-dry, and Earwan Wellness Massage for massage. They are next to each other. One stop for pampering!

i found there’s previous people sock in the room

Breakfast was excellent, staff were vey helpful. The lighting system in the room was a bit challenging without any instructions. The room - the washbasin was stuck, the toilet was leaking on the floor, and up keep was variable - eg. no soap lotion etc., one bed turned back but never the other. I also thought the prices of drinks excessive and unrealistic, which meant we didn't indulge much. Some hotels have a special hour, which means visitors have a few drinks. and then stay on for dinner. I didn't see any such offers

The price of drinks, and no tempting pecial offers to take up, eg., dinner of 5 pm drinks etc., and the variability of room service

After a long, exhausting day of business meetings, walking into The RuMa Hotel felt like an absolute sanctuary. From the moment I arrived, the hospitality made me feel instantly at ease and completely at home. 1. Spotless Cleanliness First and foremost, the cleanliness of this hotel is impeccable. My room was flawless, beautifully maintained, and provided the perfect, serene environment to unwind and decompress after work. 2. Exceptional Reception Team The check-in and front desk experience was seamless and incredibly welcoming. A huge thank you to Yinny, Nizam, Mas, Haikal, Sumaiyah and Kiki at reception. Their politeness, warmth, and efficiency stood out immediately. They go above and beyond to make you feel noticed and valued as a guest. 3. Outstanding Breakfast & Service Breakfast was another highlight of my stay, not just for the delicious food, but for the wonderful morning staff. Bell, Intan, Limon, Tanbir, Dayana, Aqirah, and Dafina were absolutely fantastic. They were attentive, polite, and always greeted me with genuine smiles, which is exactly the kind of positive energy you need to start a busy day. The RuMa has mastered the art of luxury hospitality with a deeply personal touch. I can’t recommend it enough for business travelers looking for comfort and top-tier service. I will definitely be back!

Oh it was such an amazing stay! From the moment we stepped in the lobby, we were greeted with smiles and assistance to get us checked in to our room. The check in process was not over the counter but the staff actually sat next to me and explain everything before bringing us up to the room. The poolside was so gorgeous that I cancelled my outside dinner plans and ended up having the most delicious pizza at SANTAI. We returned to the room and was pleasantly surprised with the turndown service. Totally transformed the mood from a daytime resort feel to a perfect cosy evening and ready for bed. Can't wait to be back soon and try dinner at ATAS.

Yes

everything