Crowne Plaza Madinah by IHG

Jehan the front desk staff was excellent. She was helpful, genuine and serve with a pleasant smile.

There are hotels that deliver on standards, and then there are those that quietly go beyond them in ways you only truly appreciate when you leave. My stay at Crowne Plaza Madinah was firmly the latter. From the moment I arrived, there was a noticeable sense of care that didn’t feel procedural. As an IHG Diamond member, I’ve come to expect a certain level of recognition, but here it felt more personal than transactional. Room 820 became more than just a place to rest, it felt considered, prepared, and genuinely looked after. The room itself was exceptionally comfortable, the kind of space where everything simply works without you needing to think about it. After long hours at the Haram, that level of comfort matters more than one might expect. What stood out most, however, was the consistency. Housekeeping and room service were not only prompt but meticulous, always attentive without ever being intrusive. It’s a difficult balance, and they managed it effortlessly. The lounge deserves a special mention. Calm, well-kept, and thoughtfully run, it provided a welcome space to pause and reset. The team there carried the same tone as the rest of the hotel, warm, respectful, and quietly attentive. Nothing felt rushed, and nothing felt overlooked. And then there is the location. Being so close to the Haram changes the entire experience of Madinah. It removes the friction, allowing you to focus on why you are truly there. That proximity, combined with the comfort of returning to a place that feels settled and cared for, made a meaningful difference to my stay. What Crowne Plaza Madinah does well is not loud or overdone. It’s the accumulation of small, consistent acts of diligence and care that stay with you. In a city that already carries so much weight and meaning, having a hotel that understands its role in that experience is something I won’t forget.

The location is very close to services and within walking distance of the Prophet's Mosque. The hotel has a calm and wonderful atmosphere, and the rooms have a lovely scent. The rooms are spacious and varied, ranging from two to four beds, and family suites are well-maintained and clean. The staff is wonderful and helpful, the food is excellent, the buffet is superb, and the welcoming atmosphere is exceptional. I highly recommend it. The price is very reasonable considering the services and for a hotel belonging to the InterContinental group. My family and I thoroughly enjoyed our stay at this fantastic hotel, and it won't be our first or last time.

Meshal was very welcoming and friendly and it was a great experience. Will definitely come back!!!

Good , loby atmosphere is amazing,

We had a pleasant stay at the hotel, with very professional service from the staff. I would especially like to thank Jihan, the Public Relations Manager, for her genuine care throughout our stay. The location is excellent, with easy access to Al Haram as well as nearby food and shopping options. As a small suggestion, a bit more attention to cleanliness would further enhance the experience. The property does show its age, and the room—particularly the bathroom—felt quite small for a 4 star hotel. Overall, we appreciated the hospitality and the convenience the hotel offers.