Vinpearl Landmark 81, Autograph Collection

Unparalleled customer service especially at the club lounge. Sam was amazing with check in as well as Tran and Nga’s personal attention to detail and service. Can’t find a hotel with a better view of HCMC.

The Club Lounge service was outstanding. We were especially touched by the kind support for my wife when she fell ill. Thank you for the amazing care.

Solo trip to HCM, 1st time in HCM! Appreciate the consistent, warm hospitality from the night lounge team of Chris, ChauAnh, Tran, Dinh, and Sam!!! :)

Last night, I had dinner at Level 71 (for membership of JW Marriot). Everything was nice, good foods and nice cocktails from Chris (bartender) and the night shift team Sam, Tran, Mario, Dinh, Nga. And my dinning would be memorable in positive way until I got the feeling someone discriminated Asian. I saw her asked everyone (western) and merry christmas but she not come to our area, my table and other table, Chinese/Taiwan guys. Why I think too much about that?! Because maybe the first time I see Hotel Manager not local person. I wonder they can understand Vietnamese culture? and give the advice to foreigners/ tourism of JW like local style?! Or JW has new strategy to attract foreigeners in the specific ways. I'm not in hospitality industry so I no need to comment too much. Anw, don't see one black point and destroy whole the painting, the effort the team made good Christmas-Eve. Thanks JW Marriot again gave me good experience in two ways. 😅

This is hands down the worst hotel I have ever stayed in, and that says a lot. Despite holding Ambassador status, I was treated with zero respect and absolutely no professionalism. Before arrival, the hotel sent me a threatening email saying they would cancel my room because my credit card didn’t go through — even after I explained that my card was lost and I was in the process of replacing it. No empathy, no flexibility, no attempt at real customer service — just threats. Completely unacceptable for a so-called luxury property. The room itself was a disaster. It reeked of a disgusting odor, seemingly coming from a pole or pipe inside the room. The smell was unbearable. On top of that, the room was extremely dark, depressing, and poorly designed, nothing like what you’d expect from a high-end hotel. It felt cold, lifeless, and uncomfortable. There was nothing luxurious about this experience — nothing. I genuinely felt like I was staying at a Motel 6, except with worse service and a higher price tag. If you value good customer service, comfort, or actual luxury, stay far away from this hotel. This place is all hype and zero substance. I will never return, and I strongly warn others not to waste their money or time here.

We stayed with Landmark for 4 nights in a Room with Club Lounge access and had a wonderful experience. The Club Lounge team was always going above and beyond to provide exceptional service to us, taking orders for drinks promptly and taking initiative to send us snacks and desserts to our room, outside the regular turndown service. Not to forget the attentive team at breakfast at Oriental Pearl every morning making sure that we have everything we want, and being attentive to our preferences that grew more apparent throughout the few days we stayed here. The room was comfortable, with a sufficient selection in their pillow menu, and the housekeeping team did a great job maintaining the cleanliness of the room. Location wise, it's much better than staying in District 1, being away from the general hustle and bustle and having access to a nice quiet and clean park right across from the hotel. Definitely one of the few hotels you would actually enjoy being in much more than going out to explore the city.